VoIP Options: Open Source vs. Proprietary – TSI Article

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Switching to internet-based phones gives you the chance to enjoy innovative new call features and significant cost reductions. There are a lot of options when choosing which voice over IP (VoIP) platform you use, but first you need to pick whether you’ll use an open-source or proprietary system.

What are proprietary systems?

Most companies release VoIP software, i.e. Microsoft’s Skype, by packaging it in a way that makes it almost impossible for users to view/alter the programming code. Keeping it locked down, they can retain control is over hardware and software systems it’s compatible with. This prevents hackers from uncovering vulnerabilities.

Pros and cons

One of the biggest benefits of a proprietary system is consistent user experience across compatible hardware devices and software integrations. Brand-name handsets and third-party software must be programmed by the VoIP system’s developer to be compatible. You will know everything will be optimized for a reliable user experience.

Due to this, in the majority of cases, the added security and polished integrations of these systems cost more than open-source alternatives.

What are open-source systems?

The programming code that enables open-source solutions to work is free and accessible to anyone. Open-source systems are made to be more of a starting point than a finished solution; they’re usually pretty rough around the edges until customized.

Pros and cons

The two best things are the cost and flexibility. The core system will be free, but tailoring it to your desktops, handsets, and servers will require time and technical expertise. This requires a larger upfront investment, but will pay off with lower operational costs as time goes on.

To conclude, the tradeoffs between open-source and proprietary systems are fairly even. Open-source are often better for business owners who prioritize keeping costs low, while proprietary systems are usually better for those who prefer refined solutions. It all comes down to your customer service model, IT resources, and business priorities.

Small businesses like yours can enjoy personalized, high-end IT solutions. All you need is support from experienced technicians. With years of experience in VoIP, we’re the answer to all your problems. To learn about what we think is best for your business, call us today at 336-776-0060!